Black Desert Online Update on Recent Connection Issues for NA Users

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Update on Recent Connection Issues for NA Users Posted: 09 Feb 2018 08:47 AM PST Network Issues We want you to be able to enjoy the game to its fullest and we know a number of you have been experiencing technical issues that have impacted your enjoyment of Black Desert Online. As it was previously announced, we noticed that a server disconnection issue started occurring from January 29th. We immediately contacted the server host company in order to resolve the problem. When the network issue occurred, players were disconnected from the server every few minutes, which is similar to the issue from last November, caused by DDoS attacks. We are currently working with the hosting company to improve the server status. Further announcements will be made if there are updates about the server status and progress. We understand that the latest series of network interruption have caused inconvenience to many Adventurers. We promise that we will do our best to resolve the network issue as soon as possible to deliver a more enjoyable and pleasant gaming experience for our North America and Europe players. CenturyLink Issue We are also aware of a separate and ongoing issue specific to players using CenturyLink's subsidiary ISPs such as Qwest, Embarq and CenturyTel, usually around 16:00 to 20:00 PST. After informing our provider about this situation, and them not being able to locate a problem from their side, we've spent the last few days trying to contact CenturyLink directly to find a resolution. However, with numerous attempts to discuss the issue at hand with CenturyLink's staff and manager, we were unable to receive the support needed to fix the issue. We were met with the response 'We cannot help you as you are not our customer.' Unfortunately, our requests to co-operate and look into this problem together (with us providing all necessary data) were not answered; we were instead asked by CenturyLink to direct any of their customers experiencing a problem straight to their customer service department, either by ticket or phone call. Detailed information can be found here. {LINK REMOVED}(http://www.centurylink.com/home/help/contact.html). We want to extend our apologies for the disruption you have suffered and reassure you, we are investigating multiple avenues to improve the experience for everyone. We will announce the changes we plan to make for server and network improvements in the upcoming months. These changes should provide a much improved stability and connection for all Black Desert Online adventurers.

Dev Diary Posted: 09 Feb 2018 08:46 AM PST Greetings Adventurers, As you already know, we have gathered your concern and feedback about the recent AP change in the last weeks. Today we share with you the letter from the developers we have received in order to clarify some of your doubts on this matter. Here is the letter: Greetings Adventurers, Thanks to the unwavering support you've shown the BDO Team over the past year, Black Desert Online was able to grow steadily to what it is now. New and returning Adventurers are on the rise, and tons of new content is being added to the game in North America & Europe region, faster than ever before. We thank you for making this happen. There have been lots of patches applied at an incredible pace and we want to start off by better communicating with the North American and European Adventurers by addressing some of the concerns you have voiced about recent changes to the game. Increased AP Efficiency Characters with AP 160 ~ 243 will now have higher attack efficiency (Applied in KR, Jan. 25th) We know that some Adventurers are interested in the details regarding the recent KR server patch made on January 25th, which increased attack efficiency of AP 160 ~ 243. Especially, some are discussing the fact that this patch was applied only in the KR server. We believe that there can be some misunderstandings about this patch and wish to lay out the facts and better elaborate our intentions. The KR server had a slightly different balance system applied than other regions. Its attack efficiency of AP 245~300 were higher than other regions, while having a lower efficiency than other regions in AP 160~243 ranges. In order to match the balance system of all regions, we implemented patches so that other regions (including North America and Europe) will have increased efficiency for AP 245~300 which is equivalent to that of KR server, while increasing efficiency for AP 160~243 ranges of KR server to the current level of North America and Europe server. Effectively, with the aforementioned patch for the KR server, all regions now have the same balance systems applied. We aim to develop Black Desert Online as a Single Global Build. By doing so, we believe that it will benefit both our players and us, as developers. It will allow the latest patches to be applied to all regions more quickly than any other game, and enable us to quickly reflect even the tiniest detail of valuable user feedback. Anyone who enjoys Black Desert Online will always have the same optimal experience from any region. Also, by implementing the same balance change to all regions, we will be able to move one step closer to one of our future goals, a Global Arsha PvP Tournament and Global Siege War. As much as we want to share more details to our players, unfortunately, it is not possible for us to do since it is still in the early concept phase. It excites us just by imagining a system which will allow players to compete with others from different regions. We will strive to make this a reality in the near future. We apologize again for not delivering sufficient information in advance, and will do our best to prevent such misunderstandings in the future. Finally, in order to give a little boost to North America and Europe Adventurers, we would like to send every Adventurer an [Event] Sealed Book of Combat (7 days). It is a small gift to thank all Adventurers for always caring and enjoying our game. As always, it is our greatest pleasure to see our Adventurers grow stronger and enjoy our game to the fullest every day. We will do our utmost to grow together with the community and make a better world of Black Desert Online for all our beloved fans. Thank you.

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